Perhaps removing all Office 2003 products (i.e. Visio) might help? You never know, there could still be some form of DLL active from the 2003 install that affects the 2007 stuff. If it was me, I’d try that.

Why don’t you re-install the Windows? It will give a freash start, right?

Dereck

My issue is that Microsoft’s idea of not allowing two versions to co-exist, works on my computer and is reporting it, however, I got to this situation when my memory card crashed and damaged the Office XP installation, so I couldn’t use the “uninstall” component, but was left to delete folder by folder, obviously skipping the registry and/or service components of the previous installation. Now Outlook 2007 can’t stay open but for a few clicks (reporting the conflicting versions error), but the other applications work well … and I like them. It’s sad, since I use Outlook extensivly, and all the new features seem really atractive. Does anyone know what I should do to get this resolved, since I do not have any “visible” files from the previous version left, and other options are beyond my level of understanding windows? Thanks.

PS I just found out the the new IE does not allow my Google Toolbar to apply spellchecking, so, sorry, lots of spelling mistakes.

Thanks for taking the time to post. I’d love to help. I’m just running the Office Diagnostics as requested and will email you shortly.

I’m Steve Greenberg, a Program Manager on the team responsible for Office Diagnostics. First of all, thanks so much for beta-testing Office 2007. We get so much value from the feedback we get during beta. On that note, I’m happy you brought this issue to my attention. A couple of points worth mentioning: 1) Office 2007 shouldn’t let you install side by side with Office 2003. But… the code to prevent this from occuring isn’t perfect and obviously didn’t work in your situation. I’m sorry about that. 2) Our diagnostic did correctly identify the fact that Outlook is behaving unacceptably on your machine. So as the PM for the feature, I’m happy about that. And it correctly noted that there are two versions of Outlook on the machine which isn’t a supported configuration. So that’s good too. It fell short in that it may not be the case that the double-install is what’s causing your trouble. That’s too bad. 3) This brings me to my next point. I’d be happy to help try to figure out what’s going on with Outlook. As you suspect, the likely culprit is incompatible add-ins. But it’d be good to check this out. I’ll email you separately to pursue the situation if you’re interested..

That’s odd because I’ve installed it on two machines both with Outlook 2003, latest versions etc, and the installer didn’t mention it as problem. But thanks for pointing it out.

Everything you’ve said there I agree with. The rest of Office, no problems at all, it’s been really stable.

With regards to the indexing thingy, it does seem to be a bit of memory and disk hog and I only installed it since Outlook kept on asking. I already have Yahoo Desktop installed for indexing my emails so I think I’ll look into removing it.

As to whether I’ll switch back to Outlook 2003, I don’t know. I really like the new collapsible panes and I’m starting to use the categories. I think I’ll carry on with it for a bit yet.

I have a question for you. Do you use the Word email editor in Outlook 2003, and if so, given you have Word 2007 installed does it use it or does it revert to Word 2003? Cheers.

So I very reluctantly removed Outlook 2003 and found that 2007 was nice. It was really slow and was eating a lot of memory due to that damn indexing search thingy (I hate those). Some HTML emails also didn’t look right while others were all messed up, so I decided to go back to 2003.

A word of hope if you’re thinking of going down the same path as I did: everything worked flawlessly for me, and all my emails, accounts and rules came through intact.

I kept Word 2007 installed and I really love it. Everything works nice and I didn’t have a single crash so far.